Customer Support Engineer - Japanese Speaking
• Answer customer phone calls/emails/chat regarding technical support, orders, and quotes for products, services, and website. • Work with customers and help create cross reference for products. • Help proofread or create technical/marketing materials, brochures, emails, and web content. bid • Help with maintaining and development of company website and paper catalog. • catalog pages, technical specifications, pricing tables, dimensional tables, extensive translation and proofreading. • Ensure compliance to quality and help resolve issues regarding quality claims. • Help maintain product database (pricing, part validation system, etc.) • Work with special quotations for customers requiring components outside the catalog specifications. • Create presentation materials and present during Customer Visits, Trade Shows, Seminars, and Webinars. • Support department’s promotional activities • Internal Training – Create and present training material to Sales, Customer Service, Inside Sales and other internal groups. • Record the customer inquiries in our internal system • Generate potential business opportunities for the Sales team from customer inquiries • Drive improvement by reporting customer’s issues to proper teams within the organization. • Maintain the and help build Engineering FAQ • Travel 1-2 days average per Month. • Occasional Saturday work is required • Other projects requested by manager
• Bachelor’s Degree in Mechanical, Robotics, Automation, or Industrial Engineering. • 1 to 5 years of design and/or business development experience, engineering support • English/Japanese fluency required • Experience and ability to work closely with Customers in order to generate sales. • Familiarity with Automation or Assembly equipment and industry. • Excellent verbal/written communication skills in English. • Knowledge of manufacturing processes and equipment. • Knowledge of either Solidworks, Inventor or other 3D programs • Excellent knowledge of Excel, Word, Outlook, Access and PowerPoint • Great problem solving skills, initiative, creativity, and desire to grow business. • Highly motivated, driven, responsible, possess leadership skills, and results oriented.