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Desktop Manager

Location : Pleasant Prairie, WI
Job Type : Direct
Hours : Full Time
Required Years of Experience : 8+
Required Education : Bachelor's Degree Required
Travel : No
Relocation : No

Job Description :
We are looking for a Desktop Manager who is not only comfortable managing a team, but also excels in collaboration with key business stakeholders and C-level executives.  This is a strategy position, not just a management role.  

 


Responsibilities will include, but are not limited to: 



  • Manage day-to-day operations of the Remote Services group.

  • Facilitate planning for new, existing and relocation of remote offices.

  • Research, design, implement and maintain personal and branch hardware, software and all end-user peripheral technologies.

  • Provide senior engineering support for personal and branch hardware, software design and implementation.

  • Isolate and troubleshoot hardware and software for personal systems.

  • Help formulate and implement procedures for improved service levels.

  • Ensure consistency of process continuation and completion of deliverables.

  • Manage day-to-day technical support for special business holdings.

  • Research, design, implement and maintain desktop and personal hardware and software for these holdings. 


Required Qualifications :


  • Bachelor's degree in IT, computer science or related field.

  • 8+ years experience supporting desktop and server technologies.

  • Understanding of Microsoft technologies, tablets and personal devices.

  • Excellent organizational, project management and problem-solving skills.

  • Demonstrated ability to manage in a matrix and global organization.

  • Ability to facilitate meetings and delegate responsibilities.

  • Excellent verbal and written communication skills.

  • Willingness to travel up to 25% of the time 


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