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IT Help Desk Analyst

Location : Chicago, IL
Job Type : Direct
Hours : Full Time
Required Years of Experience : 3+ years
Required Education : BS Required
Travel : No
Relocation : No

Job Description :

Our Client is looking for a Help Desk Analyst to join the Information Technology team. Our team is responsible for day-to-day operations as well as long-term technical growth of the company. We are looking for someone who is excited by learning and wants to be immersed in technology, tools, and projects. 

Duties and responsibilities include:
Oversees troubleshooting and facilitates high level of support

Works closely with team to provide incident resolution 

Monitors and assists with help desk activities across the organization 

Responds to help desk issues to assure proper incident management 

Interacts with employees and clients on all levels to help resolve IT-related issues. Provides answers in a timely manner 

Ensures that company assets are maintained and tracked responsibly 

Oversees user provisioning in regards to on and off boarding of employees 

Identify and suggest possible improvements on procedures 

Create processes for automating routine tasks 


Network monitoring




Assist with deploying new infrastructure




Required Qualifications :
Skills:
Ability to effectively communicate technical problems to both technical and non-technical customers 

Good understanding of computer systems, mobile devices and other tech products 

Ability to diagnose and resolve basic technical issues 



Experience with:

Microsoft Office 
Adobe Acrobat
SalesForce
VMware ESXi
Microsoft Windows 10 
iOS 

Android 
Microsoft System Center (specifically SCCM) 
Ethernet & IP Networking, primarily troubleshooting/connectivity diagnosis. Experience with Cisco or Aruba equipment a plus.

Active Directory (general support: password resets, account management, etc.) 

Avaya VoIP communication systems is a plus

Powershell is a plus
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