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Manager, IT Infrastructure

Location : Gurnee, IL
Job Type : Direct
Hours : Full Time
Required Years of Experience : 7+
Required Education : College Degree Preferred
Travel : No
Relocation : No

Job Description :
We are searching for a Manager of IT Infrastructure to lead the Architecture & Design, Implementation, and Operations of the corporate IT infrastructure.  Our centralized shared services model is the foundation supporting a complex mix of customer facing and corporate business services.  The IT Infrastructure role has direct responsibility for the Datacenter Infrastructure, Security, Global Networks, Enterprise Storage Solutions, Active Directory Services, Messaging, Unified Communications, and Systems Management.  The leader must be a collaborative individual seeking an environment where quality, camaraderie, and continuous improvement are part of the foundation of workplace.

Manage internal resources, along with third party providers to ensure company's enterprise systems achieve agreed upon levels of system availability, security and performance.  


Job Responsibilities:

Architecture & Design

·       Stay current with industry technologies, evaluate existing systems and infrastructure, identify and advocate solutions for continuous improvement.

·       Work with business stakeholders and software development teams to define infrastructure requirements and design solutions based on those requirements.

·       Design solutions and processes to optimize operational efficiency, systems availability, security and performance.


Implementation & Operations

·       Manage small to medium sized projects initiatives, define scope, create and execute implementation plans.

·       Implement new infrastructure solutions and / or integrate business services into the existing solutions.

·       Ensure servers are maintained and kept current with OS patches and releases

·       Work to ensure proper monitoring and alert of all servers and operating systems

·       Responsible for security and access policies and controls. 

·       Configure systems management tools for monitoring and capacity planning.

·       Provide proactive and reactive or on call technical support, and trouble ticket resolution.  Provide escalation level support to remote offices and the corporate helpdesk.

·       Produce and maintain detailed functional and operational documentation.

·       Maintain existing infrastructure solutions. Perform routine administration, maintenance, and troubleshooting.

·       Manage remote data center contracts and venders.

Manage Software Licensing and ensure licensing compliance

Required Qualifications :


Deep knowledge and hands-on experience with Microsoft Active Directory, Office 365, and Network Security Systems are core to this role. The ideal candidate will thrive in a fast paced environment, and have well balanced systems design, implementation, and troubleshooting skills.  A self-starter with the ability to rapidly learn and familiarize themselves with a complex environment is essential.

·       Advanced knowledge of Active Directory and related services, DHCP, DNS, WSUS, DFS, GPO, and Certificate Services

·       Hands on experience with the implementation, and administration of the following infrastructure technologies

o   Active Directory – Required

o   Firewalls – Routers – SSLVPN – Required

o   Network Security Monitoring and Best Practices - Required

o   Microsoft Office 365 – Required

o   Microsoft Exchange 365 - Required

o   Microsoft Lync – Highly Desirable

o   Microsoft PowerShell Scripting – Highly Desirable

o   Microsoft Active Directory Federation Services – Preferred

o   VMware 6.0 – Preferred

o   Microsoft Visual Studio – Preferred

o   Microsoft IIS, SQL Server – Preferred

·       Functional understanding of networking; routing, switching, firewalls, load balancers, proxy services, protocols and secure communications using SSL/TLS

·       Functional understanding of storage infrastructures

·       Functional understanding of HIPAA Security laws and best practices

·       Functional understanding of BCDR planning and implementation

·       Must possess excellent technical written and verbal communications skills

·       Advanced troubleshooting skills and the ability to mentor junior technical staff

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