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Senior IT Support Specialist

Location : Chicago, IL
Job Type : Temp/Contract to Direct
Hours : Full Time
Required Years of Experience : 6
Required Education : Bachelors
Travel : No
Relocation : No

Job Description :
Summary:

To provide support to team members, networking infrastructure and projects in a fast-paced environment. 

 

Responsibilities:


  • The duties and responsibilities of this position shall consist of, but not be limited to, the following: Develop and support system standards for PCs/Laptops, etc. and their associated hardware and software.

  • Identify, build and test standard LAN, WAN, wireless, firewall and additional network and telephonic components, their associated hardware, software and security.

  • Partner with business leadership to understand business requirements that pertain to LAN/WAN/Telephonic and other networking services required to keep the company functioning and provide technology solutions.

  • Effectively prioritize and execute tasks as assigned from internal and project leadership.

  • Perform all levels of analysis, diagnosis, and resolution of technical problems for a variety of end users plus identify, test and implement corrective hardware solutions, including off-site repair, as needed.

  • Determine root cause of issues and communicate appropriately.

  • Respond to team member’s issues through email, phone and in person requests.

  • Maintain an inventory of all computers, monitors, printers, scanners, etc.

  • Track and maintain licenses in use and available for all end user devices.

  • Research and publish articles for both technical and non-technical team members for use in training the teams on the use of IT related equipment and software components.

  • Provide problem management and root cause analysis.

  • Develop training materials and procedures, and/or train users in the proper use of hardware and software.

  • Provide on-call, off-hours and weekend support as assigned to support the staff.


 



 
Required Qualifications :
Required Education: 



  • Bachelor’s Degree or equivalent job experience 





Required Knowledge & Experience:


  • 6+ years desktop support experience

  • Strong customer-service orientation

  • Solid understanding of IT supported technologies, and a broad knowledge of IT Technology and infrastructure technologies (Microsoft Operating Systems, MS Office Products including O365, Dell Sonicwalls, Dell Servers, etc.) 

  • Valid driver’s license and insurable

  • Ability to travel to other locations in US and foreign countries

  • Effective interpersonal skills and relationship-building skills

  • Excellent verbal and written communication skills; must work effectively with all levels of management and employees

  • Ability to effectively communicate technical information to non-technical personnel

  • Able to read and understand technical manuals and procedural documentation

  • Strong written and oral communication skills

  • Knowledge of current technological developments and trends in industry

  • Must demonstrate effective leadership, problem solving, presentation, and employee motivational skills

  • Proficient in Internet navigation, Microsoft Word, Excel, PowerPoint, and Outlook O365 Hosted Exchange

  • Self-motivated and directed with keen attention to detail 


Preferred:



  • ITIL Foundations Certification, MS Certification 


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