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Service Desk Technician

Location : Kenosha, WI
Job Type : Temp/Contract to Direct
Hours : Full Time
Required Years of Experience : 2+
Required Education : College Degree Preferred
Travel : No
Relocation : No

Job Description :

  • Thursday - Sunday, 7:30 PM to 6 AM (4 days/week, 10 hours/day)

  • Monday - Friday, 11 AM to 7:30 PM


  • Perform operational activities, including system save and restore, AS400 IPL, server reboot, offsite tape storage and report generation and distribution.

  • Monitor AS400 processes, backups and alerting software, including Nagios, Robot, MIMIX, QMessage Monitor and QSYSOPR.

  • Escalate issues to other IT resolver teams, perform shift turnover duties and data center inspections, and work with AS400 print jobs. Contact vendors as needed.

  • Create incident tickets to document issues and route them to appropriate support group for processing.

  • Provide Level 1 support and troubleshooting for desktop and laptop hardware / software issues.

  • Perform user account setup, security maintenance and systems monitoring.

  • Participate in disaster recovery and business continuity (DRBC) exercises. 

Required Qualifications :

  • 2+ years service desk support and data center operator experience.

  • Strong troubleshooting and analysis with IBM Power Systems (AS400), Lotus Notes, Microsoft Office, Windows network printing, Windows 7 and Active Directory.

  • Strong problem solving, communication and customer service skills.

  • Excellent understanding of basic system monitoring and operator fundamentals.

  • Solid understanding of basic networking fundamentals.

  • Experience with continuous feed printing systems.

  • Ability to work independently with minimal day-to-day instructions.

  • Flexibility to work weekdays, evenings and weekends. 

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