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Software Delivery Manager (Federal)

Location : Redwood City, CA
Job Type : Direct
Hours : Full Time
Required Years of Experience : 7-10+
Required Education : Bachelors Degree Required
Travel : No
Relocation : No

Job Description :

Your Responsibilities:




Qualified candidates have a minimum of 8-10 years of professional experience. The successful candidate will oversee the entire software implementation life cycle, including the following activities:



  • Craft compelling use cases that drive business value, and translate use cases into requirements and specifications.

  • Quantify and track value metrics that can be realized from company product implementations.

  • Lead an engagement team to perform implementation activities in collaboration with team members from Application Development, Data Integration, Data Science, Products, QA, and DevOps.

  • Dive into technical details and lead activities to ensure successful delivery to our customers (e.g., functional scoping, application and data integration quality assurance, deliver trainings, issue debugging and resolution).

  • Track, anticipate and address challenges before they become risks.

  • Develop polished deliverables and other documentation to enable customer success.

  • Effectively and proactively communicate with customers and build a trusted advisor relationship.

  • Advise executive customer stakeholders on future use case roadmap and implementation plans aligned to company solutions.

  • Travel to customer sites (50% average).


Required Qualifications :

Requirements:



  • Minimum of 8-10 years’ engagement management experience with enterprise SaaS solutions.

  • Ability to successfully communicate and work with senior executive stakeholders.

  • Effectively work across customer and internal teams to problem solve, define scope, write technical specifications, quantify and track success metrics, and manage against a plan.

  • Demonstrated ability to navigate between the business and technical domains of a software implementation project, providing leadership in both.

  • Excellent presentation, written, communication and interpersonal skills.


Preferred



  • Bachelor degree in Computer Science, Engineering, or similar field; MSc or MBA preferred


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