Customer Success Team Lead
Location : Evanston, IL
Job Type : Direct
Hours : Full Time
Required Years of Experience : 5+
Required Education : Bachelor's
Travel : No
Relocation : No
Job Description :
What will you do?
- Lead a team of Customer Success that is handling a portfolio of clients.
- Take ownership of your team member and your accounts through the customer life cycle and lead them to growth.
- Take active ownership to enable renewal of Bringg`s customers
- Train and onboard new team members
- Focal point for the customer for all project related activities
- Contribute to creating scale methodologies, processes, knowledge mapping, onboarding and best practices.
- Mediate conflicts and mitigate risks.
Required Qualifications :
- ·Experience managing a team under customer success
- At least 5 years’ experience in Software companies as Customer success manager with international large
- High communication skills with customers and key executives
- Technical knowledge and skills related to software solutions (SaaS environment)
- Know-how in project management methodologies
- Spanish/Portuguese - advantage