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Customer Success Team Lead

Location : Evanston, IL
Job Type : Direct
Hours : Full Time
Required Years of Experience : 5+
Required Education : Bachelor's
Travel : No
Relocation : No

Job Description :

What will you do?

  • Lead a team of Customer Success that is handling a portfolio of clients.

  • Take ownership of your team member and your accounts through the customer life cycle and lead them to growth.

  • Take active ownership to enable renewal of Bringg`s customers

  • Train and onboard new team members

  • Focal point for the customer for all project related activities

  • Contribute to creating scale methodologies, processes, knowledge mapping, onboarding and best practices.

  • Mediate conflicts and mitigate risks.


Required Qualifications :

  • ·Experience managing a team under customer success

  •  At least 5 years’ experience in Software companies as Customer success manager with international large

  • High communication skills with customers and key executives

  • Technical knowledge and skills related to software solutions (SaaS environment)

  • Know-how in project management methodologies

  • Spanish/Portuguese - advantage

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