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Digital Service Specialist - Mechanicsburg, PA

Location : Harrisburg, PA
Job Type : Direct
Hours : Full Time
Required Years of Experience : 1+ years
Required Education : Associates Degree or Equivalent Experience
Travel : No
Relocation : No

Job Description :

Job Description: Digital Service Specialist 

Location:  Mechanicsburg, PA 


Services and maintains client supported cut sheet products and certain large format products in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Diagnoses routine mechanical and system failures using established procedures and perform basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures.



  • Diagnoses routine mechanical and system failures, using established procedures for products on which you are certified.

  • Services and repairs designated equipment, as assigned, to company standards and specifications and are successful on those repairs with support as required.

  • Reports to manager product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping.

  • Meets customer demands by providing efficient, responsive and accurate Field/Shop/onsite repairs.

  • Properly maintains all technical information, FSR's, Expense Reports and company property assigned.

  • Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service related problem areas.

  • Possesses good customer communication and satisfaction skills.

  • Responsible for maintaining the performance of machines to which you are assigned as the primary engineer.

  • Responsible for maintaining performance at a level which help to achieve the districts overall metric targets.

Required Qualifications :


  • Typically requires general education and/or vocational training but little to no experience.

  • Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.

  • Possess a basic understanding of internet environments. Successful completion of the 120 day introductory period and completion of the PDIF new hire class.

  • May require some travel (valid driver's license and acceptable driving record necessary).

  • Must be able to work in a 24x7 environment, perform shift work and do on-call rotations (applies to those servicing PPSLFS equipment).

  • Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).


  • New technicians participate in company's 6 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process

  • Will learn troubleshooting and customer service skills. 

  • On-going training and technical certification are conducted on a regular basis throughout your career as a technician. Successful completion of the 120-day introductory period and completion of the PDIF new hire class are required. 

Our client is an Equal Opportunity Employer. 

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