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Digital Service Specialist - Mechanicsburg, PA

Location : Harrisburg, PA
Job Type : Direct
Hours : Full Time
Required Years of Experience : 1+ years
Required Education : Associates Degree or Equivalent Experience
Travel : No
Relocation : No

Job Description :

Job Description: Digital Service Specialist 



Location:  Mechanicsburg, PA 




Overview




Services and maintains client supported cut sheet products and certain large format products in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Diagnoses routine mechanical and system failures using established procedures and perform basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures.



 


Responsibilities






  • Diagnoses routine mechanical and system failures, using established procedures for products on which you are certified.

  • Services and repairs designated equipment, as assigned, to company standards and specifications and are successful on those repairs with support as required.

  • Reports to manager product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping.

  • Meets customer demands by providing efficient, responsive and accurate Field/Shop/onsite repairs.

  • Properly maintains all technical information, FSR's, Expense Reports and company property assigned.

  • Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service related problem areas.

  • Possesses good customer communication and satisfaction skills.

  • Responsible for maintaining the performance of machines to which you are assigned as the primary engineer.

  • Responsible for maintaining performance at a level which help to achieve the districts overall metric targets.






Required Qualifications :


Qualifications






  • Typically requires general education and/or vocational training but little to no experience.

  • Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.

  • Possess a basic understanding of internet environments. Successful completion of the 120 day introductory period and completion of the PDIF new hire class.

  • May require some travel (valid driver's license and acceptable driving record necessary).

  • Must be able to work in a 24x7 environment, perform shift work and do on-call rotations (applies to those servicing PPSLFS equipment).

  • Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).






Training:



  • New technicians participate in company's 6 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process

  • Will learn troubleshooting and customer service skills. 

  • On-going training and technical certification are conducted on a regular basis throughout your career as a technician. Successful completion of the 120-day introductory period and completion of the PDIF new hire class are required. 


Our client is an Equal Opportunity Employer. 

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