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Help Desk II Application Support Specialist

Location : Gurnee, IL
Job Type : Temp/Contract to Direct
Hours : Full Time
Required Years of Experience : 3-5+
Required Education : Bachelors Degree Preferred
Travel : No
Relocation : No

Job Description :

PRIMARY RESPONSIBILITIES:                                                                            

  • Resolve complex application/technical issues;

  • Needs the ability to adapt and pick up new technology rapidly;

  • Must be able to troubleshoot and understand upstream and downstream dependencies;

  • Candidate will be an internal escalation point for the Support team;

  • Must be able to be a team player and work within a small team environment;

  • Respond to requests for application assistance via phone or electronically through tickets;

  • Document, track and monitor problems to ensure timely resolution;

  • Research questions using available information resources;

  • Must be able to and willing to provide phone support to remote clients;

  • On call phone support is a shared responsibility of the support team;

  • Advise users on appropriate action and follow standard help desk procedures;

Required Qualifications :


  • Bachelors degree in (Business Management, Computer Science, or related discipline);

  • SQL experience: must be able to understand, execute and use pre-built scripts 

  • Great phone demeanor and strong customer service skills – posses a passion for helping first;

  • Must be familiar with multiple browsers and how to troubleshoot issues within them;

  • Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook);

  • Strong and effective customer service skills, interpersonal, and conflict management skills;

  • Strong organization, planning, communication, diplomacy, and presentation skills required.

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