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Messaging Engineer

Location : Chicago, IL
Job Type : Direct
Hours : Full Time
Required Years of Experience : 5+
Required Education : Bachelors Degree Required
Travel : No
Relocation : No

Job Description :

This Messaging Engineer position is responsible for operational support of and project initiatives involving company's Messaging and Active Directory environment. This position provides maintenance, support, and enhancements of the messaging systems including Exchange, Outlook, Mobility, Proofpoint, Email archiving, Active Directory, WAN acceleration, Load Balancing & Application Performance Management.



Duties and Responsibilities:

  • Analyzing, planning, testing and implementation of Active Directory and Messaging application software

  • Actively pursuing new technologies to improve effectiveness and efficiency of the Active Directory and Messaging systems

  • Actively pursuing new technologies to improve user experience especially in terms of Mobility

  • Monitoring and analyzing the Active Directory and Messaging systems to ensure 100% uptime operational availability

  • Support high availability technologies

  • Performing root cause analysis and providing recommendations to improve efficiencies and resolve problems

  • Resolving problems with Active Directory, Messaging and Application Performance systems and technologies

  • Escalating problems to vendors

  • Providing troubleshooting training to the User Support team

  • Implementation and maintenance of disaster recovery solutions

  • Documenting system uptime and usage metrics

  • Maintaining documentation of processes, procedures, troubleshooting guides and change management logs

  • Provide 24x7 on-call support on a rotating basis

  • Flexible to work overtime as required.

Required Qualifications :

Education and/or Experience:


  • Bachelor’s degree and/or equivalent combination of education, training and experience

  • A minimum of 5 years of experience in Active Directory and Messaging

  • Proven troubleshooting abilities

  • Specific Messaging experience including:

    • Strong expertise in Microsoft Exchange Server 2010/2016 (to include monitoring, clustering, HA/DR, backup/restore, and attached storage)

    • Strong expertise with mail security tools including the multiple security features available (Proofpoint or similar technology)

    • Strong expertise with Active Directory

    • Strong expertise with mail security

    • Strong understanding of Mobility

    • Strong understanding of message routing technologies

    • Experience with SMTP gateway tools and appliances

    • Experience with Messaging monitoring & reporting tools

    • Understanding of TLS / SPF connections to firm clients

    • Strong understanding of technical networking

    • Strong knowledge of Windows 2012 & 2016

    • Strong planning and analysis skills

    • Strong documentation skills

    • Strong understanding of MS Office Suite

    • Strong understanding of email clients


Other Skills and Abilities:

The following will also be required of the successful candidate:

  • Strong organizational skills

  • Strong attention to detail

  • Good judgment

  • Strong interpersonal communication skills

  • Strong analytical and problem solving skills

  • Able to work harmoniously and effectively with others

  • Able to preserve confidentiality and exercise discretion

  • Able to work under pressure

  • Able to manage multiple projects with competing deadlines and priorities

  • A self-starter who desires to show ownership and commitment to the job

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