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Operations Support Center Specialist

Location : Downtown Chicago
Job Type : Direct
Hours : Full Time
Required Years of Experience : 2+ years
Required Education : Bachelor's Degree
Travel : No
Relocation : No

Job Description :

Operations Support Center Specialist - Job Description


 


Hours - 1st Shift (Monday-Friday from 6:30am-3:30pm CT)


 


You will be responsible for supporting the company's trading platform and other exchange related systems. These are real-time systems that are actively utilized by the most demanding professional market participants. You will work on a team responsible for providing first level world class support. You will solve problems, monitor systems and ensure they maintain a healthy state and troubleshoot when they are not. The problems are challenging but rewarding and we look forward to hearing from you if you feel up to the task.


 


Responsibilities:


 


Technical Support



  • Primary Support of company's platform and secondary support of other related platforms

  • Provide first level and world class support answering questions for supported platforms and resolving customer issues related to APIs, trading and features/function using the “Deliver Plus One” standard

  • Provide timely and professional outbound communications (internal and external) servicing OSC support email queues and providing customer phone support

  • API Certification testing

  • Logical port creation and modification of default settings

  • Testing/understanding changes to systems and functionality prior to deployment

  • Investigate error logs and order trails, troubleshoot network issues and review relevant logs (e.g. FIX)


 


Trading/Product Support



  • Support business teams with data/order type behavior requests

  • Assist third party clients with configuration set-up and troubleshooting

  • Support administrative system configuration changes (end user entitlements, routing rules, port & session creation)

  • Support of the company's Trading Floor

  • Support of company related products and trading support applications (e.g. LiveVol, Index Platform, PAR, etc…)

  • Data mining and research


 


Operational System Monitoring



  • Perform daily system startup/shutdown checks

  • Monitor systems and keep dashboards green

  • Monitor database health tools

  • Options Product Management (i.e. new listings, maintenance, replacement, validation, and de-listings)

  • Options Intermarket Incident Calls (monthly tests)

  • Ad hoc project assignments


 


Required Qualifications :


Job Requirements:


  


The ideal candidate will possess these requirements:



  • Equivalent of Bachelor’s degree or higher

  • 2-5 years’ experience in a securities related and technical support position

  • Ability participate in weekend testing and weekday off-hours support paging as required

  • Strong troubleshooting, problem-solving and customer service skills

  • Excellent written and verbal communication skills

  • Strong attention to detail

  • Skilled at prioritization and multi-tasking

  • Experience with order-entry trading platforms

  • Experience with trading related messaging and technologies such as FIX protocol and strong understanding of order lifecycle related workflows

  • Vigorous desire to learn company technology and to become an expert with respect to key market structure concepts

  • Ability to work well in a dynamic team oriented environment

  • Ability to accept new responsibilities as knowledge base grows


  


And have these preferences:



  • Proficiency in Windows and Linux desired

  • Scripting and/or programming experience (e.g. C#, Java, Python) a plus



 

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