Service Desk Manager
Mid-Sized Legal Organization is looking for a Service Desk Manager to run all of the IT Infrastructure at multiple offices throughout the United States. The organization uses an outsourced IT organization to handle the day-to-day administration of all the cloud based technology. This individual would manage the relationship with the outsourced firm as well as plan for future IT upgrades and improved technology efficiency.
The firm is mostly cloud based and uses outside services and has very little IT infrastructure other than routers/firewalls and laptops (MS Surface is the standard).
Mange relationship and act as hands on escalation for outsourced Helpdesk support
Administer IP based PBX phones
Manage security and Pen tests; administer mandatory online security training; consult on best practices and security upgrades
Assist in responding to IT security audits from firm clients
Administer and Manage MaaS 360 mobile device systems
Administer and Manage Microsoft Multifactor authentication.
Handle the technology piece of onboarding and offboading of employees
Outsourced Services are:
Mail – Office 365 (cloud)
Documents – NetDocuments (cloud)
Accounting – Rippy and Kingston (cloud)
Dictation – BigHand (cloud)
Email archive – Rackspace (cloud)
Maas 360 for mobile device management;
Carbon Black firewall
Only servers: security servers, print servers and ones to used to push out patches etc.
Phones are also IP based virtual PBX