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Sr. Business Analyst, CRM (Salesforce)

Location : Chicago, IL
Job Type : Direct
Hours : Full Time
Required Years of Experience : 5-10+
Required Education : Bachelors Degree Required
Travel : No
Relocation : No

Job Description :
The Sr. Business Analyst is responsible for the successful coordination of change management across all business units utilizing the Salesforce platform including, but not limited to, Perm Leasing, Business Development (BD) team, Tenant Coordination, and Asset Management.  This individual will also provide support to our key applications that are part of the larger Leasing platform including Conga and FM Interact.  Our ideal candidate can work on multiple projects in an Agile environment. This team you will join is known for its innovative solutions, camaraderie and delivering impactful results.  


Key Responsibilities:

·       Develops strong business cases and provides insights about prioritization of work in our core leasing systems. 

·       A trusted advisor to developers, the Agile team, executive business partners and consultants.

·       Liaison to the company’s key business stakeholders to identify and prioritize Salesforce requests based on business value.

·       Works with the executive business partners and peers to elicit, analyze, and document business requirements.

·       Participates in regular scrum meetings, backlog grooming sessions, and sprint demos.

·       Understands the business needs and recommends solutions that satisfy those needs, while keeping consistent with architectural guidelines and security standards.

·       Documents current-state business processes and makes recommendations to improve.

·       Active participant in QA testing and regression testing activities.

·       Creates test scripts and facilitates user acceptance testing.

·       Creates end user manuals and training materials. 

·       Works with the service desk to analyze support tickets, make improvements, and expand upon existing Knowledge Training Articles.

·       Provides the support of our Leasing business applications such as, Conga, and FM Interact.


What you will receive by taking this position:

·      Training and project assignments that will grow your advanced knowledge of the Salesforce CRM application as well as other leading integrated applications.

·       An opportunity to make a direct impact on the key revenue systems, working side by side with leaders in the industry in a collaborative work setting with bright, hardworking peers.

·       A deep understanding of the commercial real estate industry and business practices from one of the largest real estate companies in the world.

·       Valuable experience within a world-class IT organization.

·       Opportunities to grow and advance in your career.

Required Qualifications :


·       At least 5 years as a Business Analyst working with large sales teams developing technical requirements, testing, and assisting in other project and support related tasks.

·       Prior experience in a CRM solution; or real estate CRM.

·       Writing user stories and working on an Agile scrum team.

·       Bachelor’s degree in business or other technology, liberal arts or related discipline.

·       Strong competency in analyzing broken processes and identifying areas of improvement.

·       Hunger for knowledge and interpersonal interaction.

·       Comfortable with flexibility in day to day work and ability to adjust to shifting demands and scope changes.

·       Ability to set high standards of self-performance.

·       Demonstrates strong desire and ability to work in a team setting and seeks input from mentors.

·       Good interpersonal skills, including verbal, written, and listening.

.       Efficiently manage and multi-task multiple assignments with a sense of urgency and attention to detail in a high paced environment.


Nice to Have:

·       Prior experience in the Real Estate Industry.

·       Proficiency with the use of the Jira Application.

· Certified Administrator.

.       Certified Scrum Master.
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