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Technical Project Manager

Location : Evanston, IL
Job Type : Internal Direct
Hours : Full Time
Required Years of Experience : Bachelor's
Required Education : 3-5+
Travel : No
Relocation : No

Job Description :

Looking for Rock Star Customer Success professionals to join an international team.


 


 


Required Qualifications :


  • Manage the implementation of new use cases, best practices and functionality to expand existing accounts. 

  • Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.

  • Overall responsible for customer health, growth and satisfaction. 

  • Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting.

  • Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product.

  • Collaborate with Sales to ensure customers' contract renewal. 


 


What you need to have? 



  • Spanish- Fluent  

  • 3-5 years experience as a Project Manager Technical Account Manager with international large enterprises.

  • Technical knowledge and skills related to software solutions (SaaS environment)

  • High communication skills with customers and key executives

  • Business results oriented, negotiation and presentation skills.

  • Travel: up to 20%


 


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